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Intermountain Health
What is Right Refund?
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Frequently asked questions
Right Refund is a service used by healthcare providers to send patient refunds digitally instead of mailing paper checks. The Right Refund service is offered and managed by Crossroads Health, LLC - a leading healthcare financial services vendor headquartered in Gardena, CA.
No! Right Refund is completely free for those receiving the refund, no fees will be applied anywhere during or after the refund process.
Your healthcare provider has determined that you are due a refund. To get your money to you quickly, your healthcare provider is using Right Refund to process the payment. Patient and Guarantor Information was provided by your healthcare provider for this purpose.
In this day and age that is a reasonable question. There are several ways to tell that the communication from Right Refund is legitimate.
1. We send both a text message and an email.
2. We address you by your name and don’t say something vague like “Dear Patient.”
3. We include the name of the medical practice you visited.
4. We are available for support online and over the phone.
5. Our URL is “secure - https://:”
Your healthcare provider hired Crossroads Health, LLC to process their patient refunds via Right Refund. Patient and Guarantor Information was provided by your healthcare provider for this purpose. We follow rigorous HIPAA guidelines and will never sell your information.
Instant deposit using your debit card number and digital debit card options are the fastest and safest way to accept your funds.
Your refund will be available via the link you received for a period of 15 calendar days. After 15 days, the link will expire. We will make a total of 3 attempts to refund you, after which you must contact your healthcare provider directly, or email support@rightrefund.com, and discuss how to receive your refund.